Quality Policy

Rivendell Europe Limited was established 1997 and now operate in the Graphics, Labels and Board Division of Coveris Flexibles UK Limited.

Rivendell is a separate limited company and is a subsidiary to the parent company, Coveris Flexibles UK Limited. We provide specific core products including; Digital Artwork, Reprographics, Colour Imaging, Photography, Web Enabled Services, Image Manipulation and Retouching, Digital Proofing Systems, Conventional and Thermal Photopolymer Plate manufacture, to the Retail, Print and Packaging markets. We are based in Leeds and Manchester and employ approximately 150 people.

Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:

  1. Regular gathering and monitoring of customer feedback

  2. A customer complaints procedure

  3. Selection and performance monitoring of suppliers against set criteria

  4. Training and development for our employees

  5. Regular audit of our internal processes

  6. Measurable quality objectives which reflect our business aims

  7. Management reviews of audit results, customer feedback and complaints


Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.


Our monthly quality performance and metrics are displayed in the main Production area.


This policy is also posted on our Company Notice Boards.

The Managing Director has ultimate responsibility for Quality; however, all employees have a responsibility within their own areas to ensure that Quality is a business priority that is embedded within the culture of the company.